Cranston Review Appeals

Update – October 2022

Following the update provided in July 2022, Rory Phillips KC and his team have been informed by the Bank of potential Debt Relief and D&I compensation appeals that could arise in the future.

Mr Phillips and his team will deal with any such appeals.

If you have any questions about the Appeals Process, please get in touch via - info@cranstonreviewappeals.com.

Update – July 2022

Rory Phillips QC and his team are nearing the conclusion of their work, dealing with the last appeals in the next few weeks.

Information about the conclusion of Mr Phillips’ work has been sent via email to customers, which can be read here.

If you have any questions about the Appeals Process, please get in touch without delay: info@cranstonreviewappeals.com.

Update – October 2020

A new appeals process has been established for Distress and Inconvenience (D&I) compensation offers made by the Bank after the Customer Review. The appeals process will be available to customers that received a D&I compensation offer after the closure of the Customer Review on 03 May 2019.

Any customer who is not content with the Bank’s final decision in relation to D&I compensation made after the closure of the Customer Review is entitled to appeal that decision to Rory Phillips QC. This appeal process forms part of the Bank’s work following Sir Ross’ recommendations.

In overseeing the appeals process and deciding the appeals, Mr Phillips will act independently of the Bank.

A detailed overview of the Cranston Review Appeals Process for D&I compensation can be found here.